Refund and Exchanges
    • If there is a problem with your order and the error is on our behalf, we will correct this as soon as possible. A design proof is sent via email before your order is started, it is your responsibility to double check that the design, wording, details and spelling are correct.
    • Please choose carefully as we do not offer exchange/returns if you change your mind.
    • We take a great deal of care to ensure that your package arrives safely, however in the rare case that your item is damaged or goes missing we are not held responsible. 
    • Please note that customer orders are strictly non refundable and cannot be exchanged for change of mind, so please choose carefully. 
    Discount Codes and Sale Prices
    On occasion we offer sale prices and coupon codes which can only be applied at the time of your order and can not be applied after your purchase is complete. Discounts can not be applied to existing orders. 
    Candle Care
    Candles are delicate in nature and require to be handled with care. If scratched or handled roughly then the candle may be compromised. However, under normal circumstances the print on the candle will not deteriorate.

    Please follow our 12 step candle care and caring for the wick to ensure you and your candle safety. 
    A safety label is placed on all our candles for you to follow to ensure proper care to you, your belongings and your candle.

    OUR STORY ☾♡

    Hey there, beautiful! We're the team behind Wickitywick Candles. Our story began in 2004 in a small home studio on the Gold Coast, not long after my son, Luke was born. With a dream to be able to be a stay at home Mumma and my passion and desire for unique customize designs brought my vision and products to life.

    Fast forward to 2017, when hubby, Anthony came aboard. He quickly become the master mind behind the candle making, quality control and stock ordering. You will find that I'm the one that you will speak to the most as I look after the designing the artwork, social media, emails and so much more. We relocated to Hervey Bay from the Gold Coast in 2018 with our 2 beautiful kids, Luke and Annika. Our family is our everything, being a parent is the most challenging, rewarding and our biggest achievement.

    Quality and consistency is the heart of what we do - each product is designed and made with love and great attention to detail, to ensure a product that is of the highest standard. We hand blend and pour our candles at our home studio, using only the finest ingredients. Each candle is blended with the perfect amount of fragrance oil to wax to ensure a beautiful strong scent to our candles. 

    Our goal is to not only deliver exceptional products, but also offer a service that makes you feel the love through each and every email. We hope to bring a smile to your face, to brighten up your world and strive for you to feel the love when you receive your order package

    Amanda & Anthony x♡o