The Nitty Gritty of Wickitywick

Ordering Information

CONTACT INFORMATION:

Phone: 0755 274 114 | 0433 330 387

Email: amandag@wickitywickcandles.com.au

OPENING HOURS: Monday to Friday 9:00am - 5:00pm, Saturday 9:00am - 12:00pm, CLOSED: Sunday & Public Holidays

HOW TO ORDER:

Place your order online 24 hours 7 days a week or call us on 0755 274 114 | 0433 330 387 between opening hours and we will be more then happy take your order or help you with any enquires.

PAYMENT OPTIONS:

Once we have advised you of the total amount, payment needs to be received and paid in full within 3 days.

Direct Debit: Contact us for our bank details, details will be provided on invoice.

Money Order: Made payable to 'Wickitywick Candles'.

Cheque: Made payable to 'Wickitywick Candles'.

I will advise you further on payment details at the same time I confirm your order.

POST:

Wickitywick Candles delivers to all states within Australia. WA and NT may encounter a higher postage charge. All Candles are sent via Registered or Express post. A priority service is also provided for last minute orders.

Single Candle	Up to 15 working days plus 2 - 4 days delivery via Registered Post
Single Candle	Up to 15 working days plus overnight delivery via Express Post
Unity Candle Set	Up to 15 working days plus 2 - 4 days delivery via Registered Post
Unity Candle Set	Up to 15 working days plus overnight delivery via Express Post
Unity Sand Set	Up to 15 working days plus 2-4 days delivery via Registered Post
Unity Sand Set	Up to 15 working days plus overnight delivery via Express Post

As Wickitywick is a Gold Coast company we offer home delivery of candles to all Gold Coast Residents.

We use Australia post to deliever throughout Australia. We register all our products so they can be tracked. If Australia post delivers your order and no-one is home they will leave a card requesting to to pick up your order from your local post office.

ORDER TIMES:

Please allow up to 15 working days plus delivery times for the delivery of your products following payment. If your order is needed before 15 working days, a priority service is also provided. For large orders such as Bomboniere & Gift candles please allow up to 4 weeks.

PACKAGING:

All products are presented in a post office box secured by foam which is covered with tissue paper to match your theme colour The foam moulds around your products to ensure that they do not move at all through out the delivery process. It is then placed in an Ausralia Post box and posted to you via either Registered or Express Post.

Gift boxes are available, sizes and prices vary.

We feel our products need to packaged like this to ensure that they arrive to you in perfect condition. However, once it leaves our office it is in the hands of Australia post and unfortunately we can not take any responsibility for any miss handling by Australia Post but in saying that we have had no trouble to date.

PRIORITY ORDERS:

A priority service is also provided for last minute orders. Priority orders are considered urgent and will be completed prior to standard orders. An extra $20 per candle applies on top of delivery fees. However, Funeral candles are considered a high priority and will not be charged any extra. Cheques will not be accepted for Priority Orders as cheques take 5 days to clear.

PRIVACY:

Customer details and personal information will remain the property of Wickitywick Candles and will not be passed on to any third party. All documentation will be kept strictly confidential.

PHOTOS:

Photos for your candle/s can be mailed or emailed to me. We do not charge any extra to scan original photos. Please note that all original photos will be sent back with your order.

Email photos must be sent in either a JPEG, Bitmap or GIFF format and be no more then 300dpi. All photos should be taken from the shoulders up and if emailing the photos make sure it is the largest image possible as the quality of the photo will be higher.

TAPER CANDLES:

You will receive 2 free Taper Candles with every candle order. They make a special memento to give to a special person for them to remember the occasion, for example; God Parents, Maid of Honor and Best Man or your Parents.

Taper Candles will have your name and the date on them and they can also have the venue or the name of the person and their role of the day that you will be giving them too.